The Customer Service Awards are intended to promote excellence, best practice and innovation in customer service by providing recognition. This award recognises and honours outstanding customer service professionals, and highlights their vital importance in providing a memorable experience for the customer.
Building Commitment – going the extra mile and demonstrating pride in work, and/or demonstrating leadership and accountability
Enhancing Capacity – utilising innovation and flexibility to provide superior client service, training or mentoring, and/or developing service partnerships
Efficient Delivery – client involvement, developing service standards to evaluate Service Excellence
Communicating Effectively – politely and diplomatically setting clear service expectations, providing consistent and accurate information to the client, volunteering value- added services/information, and/or keeping clients apprised of waiting times for provision of service